The Tate Modern has made an official apology to Kraftwerk fans after its website was brought to a complete standstill. Fans of the German electro pioneers were trying to buy tickets to the eight shows being played at the Turbine Hall next February. The gigs will feature a different album every night and have 3D projections and animation.
A statement from the Tate Modern explained that “All tickets to Kraftwerk – The Catalogue 1 2 3 4 5 6 7 8 have now sold out. We appreciate that many people experienced difficulties in purchasing tickets today – this was due to the unprecedented levels of demand for such a unique series of performances.”
The gallery said its system had been “overwhelmed by the phenomenal number of people attempting to access it” on Wednesday. Tickets are now sold out. In an interesting step the gallery had decided against using a third-party ticketing site.
[contentblock id=16 img=gcb.png]
In an additional statement on its website, the Tate said “We expected to sell most of the tickets online before the galleries opened and did not anticipate selling tickets in the gallery. Some customers came to Tate Modern and we made the late decision to sell tickets to them to avoid their disappointment.”
“We are sorry that this was not communicated as an official route to buy tickets and subsequently led to more frustration from other customers trying to buy tickets online and by telephone.” Kraftwerk: The Catalogue is described as a “chronological exploration of the group’s sonic and visual experiments” and promises “spectacular 3D effects” and was first performed at New York’s Museum of Modern Art earlier this year.