What information do we collect about you?
Through The Soup Media Group websites you can, amongst other things, order products and services, enter competitions, subscribe to our publications, and vote in polls, complete surveys and place postings on forums.
In order to process your requests and orders and other activities, it may be necessary to collect personally identifiable information about you. The type of personally identifiable information that may be collected includes, but is not limited to: your name, address, e-mail address, telephone number, credit/debit card information. You may also be asked to provide additional (on-mandatory) pieces of information for our research purposes or choose to provide information by making a posting on a forum.
Some Soup Media Group websites offer services that require you to set up an account prior to receiving such services. To Create a secure account you may use your email address and a password or, if the Soup Media Group website offers a Facebook single-sign-on service, you will be able to register for and log in to your Soup Media Group website account using your Facebook account.
If you choose to use the Facebook single-sign-on service we will gain access, upon your explicit consent, to your basic Facebook profile information, such as your name, profile picture and list of friends and any other information notified to you by Facebook prior to you completing the single-sign-on authorisation process.
How will we use the information about you?
We will use the information you provide to us to process your orders and requests. We may also use this information to communicate with you directly, for example to notify you in the event you have won a competition or to contact you in relation to an account you hold with us.
We will use the anonymous information we collect about you to analyse web usage and compile aggregate statistics about our users. We will use this non-personally identifiable information, for advertising and marketing purposes and to enable us to provide a more personalised internet experience. For further information please go to the section on cookies below.
From time to time we will ask you whether you wish to receive marketing material from The Soup Media Group containing information about our products and services. If you do not wish to receive such information please ensure that you opt-in or opt-out of receiving such information as appropriate. If you have consented to receiving such material you may opt-out at a later stage from:
Emails – by clicking on an email unsubscribe link;
SMS – by following the instructions in any SMS message received;
Post or telemarketing – by writing to The Head of Database Marketing at The Soup Media Group, 38 Cedars Close, London SE13 5DP.
Upon registration for competitions or other online services you may, in some cases, be automatically opted-in to receive e-mail marketing, newsletters or partner promotions containing material. If this is the case you may unsubscribe to receiving such marketing material at any time by clicking on the e-mail unsubscribe link.
What will we disclose to third parties?
If you consent we may sell, rent or trade your personal information to third parties for their marketing purposes. Such third parties will be carefully selected and registered with the Information Commissioner.
We may also pass your personal information to third parties to enable them to process a request, order or service; or to supply you with a prize in the event you win a competition or in order to obtain professional advice.
We may provide anonymous, non-personally identifiable aggregate information to advertisers and our business partners, including information relating to sales and web-usage, to enable us to sell advertising and monitor the efficacy of our business partnerships. We may also pass such statistical information onto reputable third parties for onward sale.
It is possible that The Soup Media Group could merge or be acquired by another business. If this happens we may share the information that relates to you. You will be sent notice of such an event.
The Soup Media Group reserves the right to disclose personally identifiable information in order to comply with the law, applicable regulations and government requests. We also reserve the right to use such information in order to protect our operating systems and integrity as well as other users.
How do we protect your information?
Once we have received your data we will ensure that it is treated with the utmost respect and in accordance with the Data Protection Act 1998 and any applicable regulations. your data will be stored on our secure server within the UK. We follow strict security procedures in order that the data we collect is stored and disclosed appropriately and securely.
Unfortunately the transmission of information via the internet is not completely secure. Although The Soup Media Group will do its best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.
How to contact us
What is a cookie?
A cookie is a small text file that we, and in certain circumstances third parties, place on your browser when you visit our websites or open some of our emails.
Cookies, amongst other things, allow The Soup Media Group to recognise you each time you re-visit one of our websites and provide you with a more personalised user experience.
There are in existence a variety of different cookies which are designed for use in specific sets of circumstances.
When you initially enter one of our sites we may place an anonymous cookie on your browser to enable us to recognise you the next time you visit the website. We may also place a further cookie on your browser when you register for one of our services, this will enable us to remember you next time you come to sign in, eliminating the need for you to re-enter your login details and customising your future uses of our sites.
Cookies may also be used to track your use of The Soup Media Group websites to better develop them, for example, determining which parts of the websites are more popular and determining content accordingly.
We may also place cookies on your browser to provide you with behavioural advertising and monitor the advertising on our sites to, amongst other things, ensure that you are not subjected to intrusive advertising.
Small pieces of code called pixel tags, web beacons or GIF files, are used in conjunction with cookies to help us manage and monitor our online advertising and wider business arrangements with third parties. These files will allow us to aggregate anonymous information relating to advertising and website usage. The type of information collected includes, but is not limited to, information relating to advertising responses, page views, promotion views and purchases made. Such pixel tags may be used to recognise third party cookies (cookies generated by third parties) and inform us and/or third parties of which advertisement or link brought you to our website, allowing us to monitor the efficacy of our business relationships with third parties. Please see the section below entitled ‘Use of different cookies’ for more details on the various cookies in use by The Soup Media Group and how they work.
If you do not want your browser to accept cookies and use them in the ways described above it is possible to change your browser settings. It is also possible to delete existing cookies from your browser. However blocking all cookies will affect your web experience and may result in some parts of The Soup Media Group websites not functioning properly. Some cookies are designed to help save you time, for example, by remembering your contact details when you are making an order for the second time this means that you will not have to complete the contact section again unless your details have changed. The procedure for modifying your privacy preferences is different for each internet browser and we recommend you visit the following websites for further information on altering your cookie settings:
We will use different cookies at various different stages of your use of our websites.
Tracking and Customisation Cookies
These are used to recognise repeat visitors to The Soup Media Group websites and customise the visitor experience, as described above. They may also be used in conjunction with other information we or our third party partners hold to attempt to record specific browsing information (for example, regarding the way visitors arrive at The Soup Media Group websites, pages viewed, options selected, information entered and the path taken through the Soup media Group websites).
These are used to maintain your session when you sign in on The Soup Media Group websites, allowing you to access The Soup Media Group’s online services without the need to sign in on every page you visit. The session cookie is used to tailor advertising to you on The Soup Media Group online services and websites and selected third party websites. If you opt out of tailored advertising, we stop using this cookie for this purpose.
Survey and Exposure Cookie
This is provided by Survey Interactive for The Soup Media Group website survey purposes. Storing this cookie allows the accurate measurement of advertising on The Soup Media Group websites, should you subsequently choose to participate in an advertisement effectiveness survey. If you do not choose to participate in an advertisement effectiveness survey, this cookie will expire without being used.
The majority of adverts you see on The Soup Media Group websites will have been placed by third parties. These third parties may choose to generate their own cookies for the purposes of collecting anonymous information relating to the viewing of their advertising. The information collected cannot be used to personally identify someone.
You can find out more about this method of advertising by visiting these sites: